The Library

The Library contains quality-in-mind, member contributed media comprised of presentations, Adobe PDF, Microsoft Word or Microsoft PowerPoint. We encourage everyone to contribute their works to The Library. Just click this email link, use the attach file feature of your email program, tell us a bit about your submission, hit send. Thats all there is to it and you are now part of history in ASQ!

Your contributions benefit not only your section and its members but all member sections of ASQ and individuals interested in the study of quality. Please help by contributing today!

Change Management

15 Waste Scenarios.pdf
An effective change model must be followed in its entirety to ensure efficiency
by Gregory S. Shinn

Driving Performance Results.pdf
Addressing Human Variables Makes Project Initiatives Work
by Janet Young

The Human Side Of Change Leadership.pdf
People may make a necessary change, but they might not stick with it for long.
Look at it from their perspective and realize lack of motivation isn’t always the reason.
Identify potential resistance to the planned changes and design motivation into the new process.

Continuous Improvement

Improvement To Innovation.pdf
In this paper Cole explores many concepts, including continuous improvement, continuous innovation,
discontinuous innovation, incrementalism, exploitation, and exploration. He reviews the many benefits of
continuous improvement, as it is defined in traditional quality programs.

Match The Change To The Job.pdf
Match the Change Vehicle and Method To the Job by Jean Harvey

Methods And Madness.pdf
No matter who you talk to, everyone (or so it seems) has a different interpretation of continuous improvement. From supplier organizations to the auditors that assess them, the definitions vary widely. It's almost enough to drive a sane person mad.

Economic Cost of Quality

Petrobas
Tragedy strikes an offshore oil rig. Questions to ponder.

Leadership

Leading Through Quality
"When it comes to the future, there are three kinds of people:
-Those who make it happen
-Those who let it happen
-Those who wonder what happened!" -John M Richards, Jr.
As presented by Michael Shumaker of ASQ Cincinnati

Lean

Excellence in Production & Manufacturing Operations
A short blub extolling the need for and an APM product solution

Lean Operations
Optimal “Lean Operations” in Production and Manufacturing: Methods & Economics

Optimization in Production Operations
Optimal “Lean Operations” in Manufacturing
This essay deals with production / manufacturing Operations: with their economic impact on the business (or other metrics) while making product with the existing production assets.

OPTIMIZATION is a matter of ATTITUDE and TECHNOLOGY
C.W. Moreno, Industrial Engineer - a concentrated technical summary.

Managing Quality

Fad Fashion Or Fit.pdf
This paper examines the fad, fashion, and fit theory using the case of total quality management (TQM).

TQM vs BPR.pdf
Though the terms are no longer in vogue, total quality management and business process reengineering programs are still used to make organizational improvements.
Data from a study on how companies use each program indicate a lack of understanding of the differences between the two.

Understanding The Obstacles.pdf
This provides a useful framework for evaluating the relative significance of management-related obstacles to TQM success, and, consequently, for providing direction and guidance in developing strategies for an
effective quality transformation.