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Conquering the Improve Phase through Human-Centered Design

Have you ever struggled in a lean six sigma (LSS) project to develop workable solutions or getting your team to agree on which ones to execute? This interactive discussion aims to solve that by exploring tools to overcome common creative barriers during the “improve” phase. Through hands-on exercises, we will learn effective supplements to LSS, particularly focusing on LUMA Institute’s Human-Centered Design methodology. These techniques can help teams at all experience levels generate better ideas and select solutions more effectively.

shawn silvers-asq cincinnati

Shawn Silvers Bio:

Shawn Silvers is the Process Optimization Manager for the Consumer Bank division of Fifth Third Bank, consistently ranked as one of the top 15 banks in the nation. At Fifth Third, he leads a team of analysts to drive large-scale process optimization in line with the bank’s strategies. He has been a practitioner of Lean Six Sigma for 13 years with experience in the finance, manufacturing, and food processing industries. He is a Six Sigma Black Belt and currently undergoing Master Black Belt certification through MoreSteam. Shawn has a Bachelor’s Degree in Business Administration from Strayer University and is certified in Human Centered Design through LUMA Institute. He was recognized as a U.S. delegate at the 2015 TMK Youth Scientific and Technical Conference in Sochi, Russia for the advancement of steel casing coatings technology. He has developed re-useable solution models such as the Capacity Model in a Box for rapid capacity model development and learning modules such as Lean Yoga.

Radisson Hotel Cincinnati Riverfront

668 West Fifth Street
Covington, KY 41051


Networking 5:30 pm- 6:00 pm – Cash Bar available at The Fifth Lounge inside the Radisson.

Dinner 6:00 pm- 6:30 pm

Presentation 6:30 pm

We always keep the agenda “loose” so the presentation may start sooner than 6:30.


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